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Cancellation policy
Cancellation policy
1. Cancellation policy for consumers
2. Notes on the exclusion of the right of withdrawal
3. Hints for the smoothest possible handling of the return
1. Cancellation policy for consumers
Consumer acc. KSchG have the right to withdraw from this contract within fourteen days without stating reasons. The cancellation period is:
- in the case of a service contract, fourteen days from the date of the conclusion of the contract.
- in the case of a contract of sale, fourteen days from the date on which you or a third party named by you, who is not the carrier, has / has taken possession of the goods / s.
- in the case of a contract for several goods ordered by the consumer under a single order and delivered separately, fourteen days from the date on which you or a third party named by you who is not the carrier owns the last goods have taken or has.
- in the case of a contract for the delivery of a good in several partial shipments or items, fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last partial shipment or piece ,
- in the case of a contract for the regular delivery of goods for a fixed period of time, fourteen days from the date on which you or a third party named by you, who is not the carrier, has or has taken possession of the first good.
In order to exercise your right of revocation, you must inform us, Strolz Leuchten, Wies 100, 6867 Schwarzenberg, Austria, (info@strolzleuchten.at) of your decision by means of a clear written declaration (eg a letter sent by post, fax or e-mail) to revoke this contract.
For the cancellation of a contract you can also download the withdrawal form from our website:
(Download Strolz Leuchten Widerrufsformular / cancellation form – click here) and fill out this electronically or manually and send it back to us.
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation:
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the day on which we have received the goods in undamaged and clean condition. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods. If you have requested that the services be commenced during the period of cancellation, you must pay us a reasonable amount equal to the proportion of services already provided by you at the time you inform us of the exercise of the right of withdrawal in respect of this contract Comparison with the total volume of services provided for in the contract.
If the customer is an entrepreneur, revocation is completely excluded.
2. Notes on the exclusion of the right of withdrawal
The consumer has no right of withdrawal for contracts over
- Services, if the entrepreneur - on the basis of an explicit request of the consumer in accordance with § 10 FAGG and a confirmation of the consumer about his knowledge of the loss of the right of withdrawal with full performance of the contract - had started to perform the service before the expiry of the withdrawal period according to § 11 FAGG, and the service was then fully rendered,
- Goods or services whose price depends on fluctuations in the financial market, over which the entrepreneur has no influence and which can occur within the withdrawal period, Goods made to customer specifications or clearly tailored to personal needs,
- Goods that are delivered sealed and are not suitable for return for reasons of public health or hygiene, provided that their seal has been removed after delivery,
- Goods which, after being delivered, have been inseparably mixed with other goods due to their nature, urgent repair or maintenance work where the consumer has expressly requested the operator to visit to carry out this work. If the entrepreneur provides additional services on such a visit that the consumer has not expressly requested, or if he supplies goods that are not necessarily required as spare parts during maintenance or repair, the consumer is entitled to withdraw from these additional services or goods.
If the customer is an entrepreneur, revocation is completely excluded.
3. Hints for the smoothest possible handling of the return
3.1. Customers are requested to return the goods to the seller in writing before sending them back (e-mail to info@strolzleuchten.at) to announce the return. In this way, they enable the seller to allocate the products as quickly as possible.
3.2. Customers are requested to return the goods as a prepaid package to the seller and to keep the shipping document. In case of withdrawal from the purchase contract the consumer has to bear the direct costs of the return of the goods.
3.3. The goods must be returned in undamaged and clean condition in the original packaging, with all accessories to the seller. If the original packaging is no longer in the buyer's possession, other suitable packaging should be used to provide adequate protection against transport damage and to avoid any claims for damages due to defective packaging.